VoIP - A term that’s trending in office spaces across the globe.

As of 2021 this communication method has become the preferred business phone systems solution for workgroups and businesses of all sizes. And so comes the question... Which service provider do you choose for your business?

VoIP is growing at an increasingly rapid rate. With countless VoIP providers to choose from in South Africa, it can be difficult to find a company you like, one that offers solutions specific to  your business’ needs.

There are several considerations to keep in mind as you navigate your options. Just as not all business phone systems are the same, not all Service Providers (SPs) are the same. It’s important to know what sets them apart and what to look for when choosing an SP for your office communication needs.

In this ‘quick-read’ blog, we have summed up some of the most important things to consider when looking for a VoIP service provider. 

What is VoIP?

Before we discuss how to go about choosing the best SP for your VoIP communications, we first need to understand what this service is and how it works.

(Voice over Internet Protocol) is a phone service delivered over the internet.

Instead of using a phone company that charges you for calls, VoIP uses a broadband connection to send voice and multimedia sessions between people. These sessions can be transmitted through:

• Smartphone Apps
• Traditional Phones
• Computer Software 
• And VoIP-enabled devices 

What is a VoIP Service Provider?

A VoIP provider is a business entity or company offering the VoIP services directly to consumers or businesses.

A trusted VoIP SP will handle everything for you, from call routing 

Understanding Your Business' VoIP Requirements:

• How many users will be using this service?
• What is your current monthly call volume (incoming & outgoing)?
• How much are you willing to pay for service fees and equipment? 
• Do you already have existing infrastructure or hardware?
• Are you needing cordless or desktop phones? 
• Or are you wanting to use the VoIP service with a software application on your computers or smartphones?
• Are there any specific features you want? 

Finding Your VoIP Service Provider:

Now that you have figured out what your business’ specific VoIP requirements are, you are able to start comparing your potential service providers. When comparing these providers, the below factors need to be taken into consideration;

• Reviews: Do they have proven reliability with minimal downtimes?
• Fine prints: What T’s & C’s apply. (Check websites or ask the provider directly)
• Prices: Remember, cheaper does not always mean better. You will be paying for a long-term service and in essence, entering into a partnership with your chosen provider.
• What features are included in their packages.

Things to Look When Choosing a VoIP Service Provider:

• Do they offer user training?
• Do they offer live support available 24/7?
• Are there multiple, redundant data centers?
• Do they offer optional professional services?
• Can they provide examples of clients in a similar industry?
• Are they compatible with your network?
• Do they offer any free demo’s?

NB. Ask your prospective providers if any specials are currently available.

The Benefits of VoIP For Your Business:

• Cut Communication Costs:

Needing no new connections, VoIP makes use of the internet connection that you already have. And so, you’ll only pay for data charges (no additional costs). In actual fact, many consumers and businesses alike have achieved substantial cost savings and lowered their phone bills by more than 60%.

• Distance No Longer Matters:

As VoIP uses your internet connection, the prices of long distance calls are minimal or even free. If you have a stable internet connection, the quality of your calls will be high and reliable (no matter the distance). 

Your employees will not be limited to their desks. As VoIP makes use of bandwidth and not copper wires (As long as users have an internet connection) their communications will move with them. 

• Advanced Features:

VoIP provides users with an array of features (both standard and optional). From call forwarding, call waiting, find me/follow me and 3-way calls to customisable virtual assistants. For more info on these features, feel free to read our blog on Hosted PABX / VoIP Features.

In Conclusion:

For us at X Corp, office automation is everything. With over a decade in the industry, we understand the crucial value that having a reliable office communication system has on your business’ overall performance. We aim to bring high performance rates into the offices of our customers and thanks to our highly trained and dedicated team, we are able to provide our customers with the best service possible.

If you are looking for a reliable company that meets all the requirements mentioned in the above article, contact X Corp today. We are here to guide you through the entire VoIP process.