Cloud PBX Terms

TELECOMMUNICATIONS TERMS & CONDITIONS SCHEDULE

This Schedule forms part of the Master Services and Equipment Rental Agreement ("Agreement") and is specifically tailored to the Managed IT Services offered by Almestar ("Service Provider"). This Schedule outlines the key service categories provided to the Customer and sets forth terms specific to each service category. Where any conflict exists between the Master Services and Equipment Rental Agreement terms and conditions and this Schedule, the provisions of this Schedule shall take precedence over the Master Services and Equipment Rental Agreement terms and conditions.

1. USE OF CONNECTIVITY SERVICE

1.1. If required Almestar shall apply for and arrange installation of connectivity required for the purpose of accessing the services

1.2. The Customer shall provide the necessary space, electricity supply and environmental conditions required for the connectivity service

1.3. Connectivity supplied by Almestar is supplied through their wholesale agreements with their various suppliers.

1.4. Certain Wholesale Suppliers may request that additional Terms and Conditions, as well as timetables and other documentation, specific to their services, are required for the supply of these services through Almestar. In order to comply with their specific requirements, these will be incorporated into this agreement by means of an Addendum hereto, signed by both the Client and Almestar.

1.5. The Customer shall permit Almestar to enter its premises to inspect the connectivity service or perform any other lawful function in the bona fide interest of Almestar in respect of the service, or to carry out any necessary repairs, replacement of equipment, infrastructure or other maintenance work, in respect of the connectivity service.

1.6. All service-level agreements are dependent on the wholesale supplier solution implemented.

1.7. All connectivity services are subject to the wholesale supplier existing lead times, and Almestar cannot be held liable for their failure to adhere to indicated times for delivery or installation.

1.8. The access fee quoted is an estimate according to call traffic. Almestar will carry out a pre-installation site audit which will provide the necessary information to more accurately estimate the bandwidth requirement. This may affect the fees quoted on. Any amendments will be made accordingly.

1.9. Connectivity service charges will be increased by 15% annually or by the amount increased by Almestar’s wholesale suppliers, or by the CPI, whichever is the greater.

2. UPGRADES & DOWNGRADES

2.1. In the event of an upgrade the customer agrees to pay a once off installation charge as determined by the wholesale supplier for the service. The upgraded connectivity service will be charged to the customer set out in an SLA addendum.

2.2. In the event of a downgrade the customer agrees that a penalty might be charged as determined by the wholesale supplier for the service. The connectivity service will be charged to the customer set out in an SLA addendum.

3. CONNECTION

3.1. Almestar shall use its best endeavours to provide the customer with access to the services and maintain such access in accordance with the provisions of this agreement. Almestar shall not be responsible for any consequences as a result of any delay in the connection of the services, including, inter alia, any damages suffered or any expenses incurred by the customer as further detailed in clause 6 of the General Terms and Conditions to the Master Services and Equipment Rental Agreement.

4. MAINTENANCE

4.1. All maintenance of Almestar’s equipment will be provided free of charge, provided that the customer has a current maintenance contract and their account is up to date.

4.2. Maintenance of equipment not provided by Almestar will be charged at the current published rate. Almestar reserves the right to increase this amount from time to time at its sole discretion.

4.3. Almestar will charge a monthly maintenance fee of 7% of call usage, or R 150 per site per month, whichever is the greater amount for ongoing network maintenance.

4.4. These fees are subject to an annual increase

4.5. The customer will remain liable for the monthly maintenance fee for the duration of the contract, regardless of the airtime contractual obligation stipulated in the Master Services and Equipment Rental Agreement.

5. CALLER LINE IDENTITY

5.1. The customer agrees to a mandatory monthly fee of R51

5.2. This fee is subject to an annual increase

5.3. The customer will remain liable for the monthly caller identity fee for the duration of the contract, regardless of the airtime contractual obligation stipulated in the Master Services and Equipment Rental Agreement.

6. VOICE RECORDING

6.1. The customer acknowledges that the voice recording provided by Almestar is a value added feature and will only archive recorded calls for a period of 30 days

6.2. The customer accepts the mandatory monthly charge of R199 for this service

6.3. The customer indemnifies Almestar from any consequential loss due to a recording not being available

6.4. The customer will remain liable for the voice recording fee for the duration of the contract, regardless of the airtime contractual obligation stipulated in the Master Services and Equipment Rental Agreement

6.5. The customer acknowledges that they are aware of the legal requirements pertaining to, and the admissibility of the voice recordings made in this manner

7. NUMBER PORTING

7.1. The customer agrees to pay a fee of R126 per number ported.