What is a Virtual PABX?
Steven Jonker • 10 June 2021

What is a Virtual PABX?


Virtual PABX is a business phone system that does not require a physical PABX at your location. Instead, you access a PABX hosted elsewhere using the internet.


PABX systems allow businesses to manage their phone systems (voicemail, automated greetings, faxing, conferences and more) with a user-friendly control panel. 


With Virtual PABX, installation and operation costs are eliminated and the company providing the service handles the call routing and maintenance of the system for you.


Benefits of Virtual PABX


1. Cost Saving

Businesses who make use of hosted PABX systems are charged on a usage basis, only paying for the hostage space and the bandwidth that they actually need.

These systems do not require additional physical hardware, software maintenance or upgrade costs, Saving businesses on costs in the form of repairs, downtimes and maintenance. 


2. Disaster Recovery and Reliability

Virtual PABX systems utilise the cloud. This means that even if the lines to your location are cut, your customers will still be able to reach your automated telephony system and your employees will still be able to access all calls re-routed to their cell phones.


3. Ease of Maintenance

The maintenance, up-keep and call routing of a Virtual PABX system, are all managed by its provider (in an off-site location). This eliminates the need for your company to rely on employees or technicians to perform upgrades or maintenance, saving on IT staffing and third-party technician costs. 


4. Scalability

Virtual PABX systems allow each business's communication requirements to grow with them. They can be scaled up or down, on demand. This means that your business will never be locked into a fixed number of lines or overpaying for a service that you do not need.


5. Mobility 

Virtual PABX systems are not limited by location. As long as they have access to the cloud, employees do not need to be at their desks or even in the office, they are able to set their phone systems to automatically transfer calls to their mobile devices or to ring at both their mobile and desk simultaneously.


Features of Virtual PABX


Virtual PABX systems are host to a variety of features all curated to enhance business performance and efficiency, including:


  • Voicemail options
  • Automated attendants
  • Advanced email
  • Text messaging
  • Chat messaging
  • Fax services
  • Call recording
  • Visual voicemail transcription
  • Find me/Follow me
  • Team collaboration tools
  • Call log reports


*Some of these enhanced features are included as standard while others are offered as cost-effective add-on services.

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