Efficient communication is essential for any organization in the hospitality industry.

Expensive and rigid landlines or ‘traditional’ phone systems are becoming a thing of the past. Instead - businesses today (particularly those in the hotel and tourism industry) are opting for a more flexible and unified communication system and so - They’re switching over to VoIP.

This begs the question..

What is VoIP?

(Voice over Internet Protocol) is a business-grade phone service delivered over the internet.

Instead of using a phone company that charges you for calls, VoIP uses an internet connection to send both voice and multimedia sessions between people. These sessions can be transmitted through smartphone apps, traditional phones, computer software or any VoIP-enabled devices. 

*The Benefits of VoIP for Hospitality*

The use of cloud technology allows for greater connectivity and more features - all with reduced costs. 

First-Class Services:

Offering a satisfactory and comfortable experience for your guests is crucial. With that being said, each process within your organisation relies on the quality of your phone system - From customer calls and front desk operations, to your staff communications.

VoIP or hosted phone systems are able to revolutionize these communications - unifying your entire organisations communications and offering advanced features to both your staff and your guests.

During busy seasons - Hosted systems provide an array of powerful features that make dealing with high volume call periods far easier for your staff. Interactive Voice Response and auto attendant systems in particular - allow guests to access what they need when direct contact with an already-busy staff member is not necessary.

Not only do these systems cater for vacationing guests, they provide professionals on business trips with video conferencing and call bridging capabilities - all without the need for your business to make any hefty financial investments.

Scalability:

Whether your hospitality business is small or large - A VoIP or cloud-based phone system will be able to cater for seamless growth. 

The adding (or removing) of new staff members or new rooms, or even additional locations requires no additional infrastructure and becomes as simple as a click of a button. 

Meaning - You're able to could keep your staff and guests connected - at all times - without the need for additional wiring and the costs that come with it.

Support & Maintenance:

The up-keep, maintenance and call routing of your VoIP system are all managed by your provider (in an off-site location) - Eliminating the need for you to rely on employees or technicians to perform upgrades or maintenance. Not only will this ease your mind but save on IT staffing and third-party technician costs. 

Seamless Integration:

Hosted phone systems allow for seamless integration with your current systems.. Like any CRM Tools. By integrating with your current CRM system - your VoIP system will allow you to personalise each guests experience from the moment they make contact with your business.

Unify Your Communications: 

Let’s face it… Good hospitality depends on good communication among staff.

An advanced VoIP system will bring your entire staff together onto a single communication solution, optimising the way they collaborate and stay on top of their day-to-day work.

The Cost Savings of VoIP for Hospitality:

• VoIP Is Inexpensive: Where traditional phones require you to purchase hefty equipment - VoIP systems can be rented, allowing for a return on your investment.

• Lower Startup Costs: As they make use of an internet connection, VoIP systems do not require additional physical hardware. When making use of a hosted system, ‘equipment’ is hosted by the provider and so, is their responsibility. 

• Save on Labour Costs: VoIP is equipped with advanced features that automate many processes.

The Automated Attendant, for example - has been designed to handle the work of a receptionist, programmed to greet, advise and even route callers to relevant rooms or departments. All at a fraction of what it would cost to employ and train someone to work your telephone system. 

What to look for when choosing a VoIP system for your Hospitality Business:

• A VoIP Service Provider with experience in the hospitality industry.
• Call Volume Capacity. Find a system that could easily handle the call volume. (Check your call capacity as well as bandwidth options)
• Specific Features. Decide which capabilities you want and need before choosing a system. (What do you want to offer your guests and what do you need for your staff?)

In Conclusion:

When compared to a traditional phone system, VoIP consists of a host of superior benefits all designed to create the best communication experience possible - Something that comes in great value when your business relies heavily on efficient customer communications.

Check out our Quick Quote Tool for your customised VoIP system Quotes or feel free to contact us at X Corp - we’re here to simplify your communications.