Simply offering the best products or the best services just isn’t enough to stand out from your competitors. Customers today expect more. They expect the best in service - and they expect it 24/7.
Modern consumers are inundated with choice. And with endless options for every possible product and service - right at their fingertips - it’s no wonder they are pickier and harder to satisfy than ever before.
Just as crucial as having friendly and well-informed staff communicating with your customers - are the tools they are using. A well implemented
VoIP Phone System for example, will allow your business to provide your customers with the best quality in modern customer service.
Six Ways VoIP Improves Customer Service:
1. The Customer Experience
As you’re already aware - Customer experience is everything!
Nothing is more frustrating for a customer than dealing with bad communication from a company or business.
VoIP phone systems are equipped with
valuable features all designed to enhance telecommunications and user experiences. From crucial data analysis to automated attendants - Implementing a reliable hosted system will allow you to optimise each aspect of your communications in order to ensure the best customer experiences.
2. Never Miss Important Calls or Messages
With a VoIP phone system - you can ensure that no calls go unanswered and no customer goes unheard!
Rules can be set up to automatically route calls or redirect them to the next available rep, employees can redirect calls to their mobile phones when out of the office and auto attendants can be used to ensure that customers are able to easily communicate with your business at any moment in time.
Put simply - VoIP can take your business to the next level - the 24/7 customer service level!
3. Reduced Wait Times
We’re all impatient - and no one enjoys being put on hold or passed between multiple agents in order for their problems to be solved.
This is where a VoIP phone system comes into play. By making use of a hosted system - you can ensure your customer calls are answered and auto-routed to the relevant department or rep within seconds.
4. Multiple Points of Contact
VoIP systems provide far better accessibility for customers by consolidating multiple communication channels (like voice calls, emails and text messages) into a single interface.
They provide multiple points of contact as well as the ability to redirect any number (national or international) to your phone number.
This not only allows customers to choose their preferred method for communicating with your business but allows you to keep track of each customers communications from a single thread.
5. Improved Collaboration
VOIP features like real-time chat, instant file-sharing, and large file storage have been designed to improve coordination and help employees work together to create one efficient, high-performing system.
From virtual meetings between employees at different locations to a single interface providing relevant reps with important customer information - The use of a hosted phone system within your business can greatly improve your employee collaboration. And better employee collaboration means for higher productivity and more in-tune communications with customers.
6. Access to Important Customer Data
Modern VoIP systems provide businesses with the ability to easily analyse customer and employee interactions. With the use of advanced features like Call Analysis, agent efficiency can be analysed and optimised for better performance and customer services.
These virtual phone systems are also able to
integrate with any existing CRM tools that your business may have - consolidating all customer information (and call records) to a single location for easy access.
Put simply - The use of VoIP eliminates the need to switch across different systems while providing employees and reps with instant and convenient access to important clients’ contact records and information.
To Conclude
In order to meet the high demands of customers and truly stand out from competition - Businesses today need to adapt and optimise their communications while focusing on customer satisfaction.
This is where Modern VoIP systems come in to play - offering businesses far more flexibility with advanced features designed to enhance customer experiences - and all at lower costs (when compared to traditional phone systems).
Ready to take your business communications to the next level?
Contact us at X-Corp for a Quick Quote Today!
