X-Corp’s world class Voice Logger or Voice Recording Solutions offer high quality voice recording/voice logging at a competitive price.  Our extensive range of Voice Logging applications is easily integrated with the Samsung PABX System or any other locally supported PABX.

Voice Logging is suitable for all business sectors. X-Corp’s Call Cabinet Voice Logging system employs a scalable architecture, allowing cost effective deployment from the smallest system up to large enterprises handling hundreds of lines.  Our well priced voice logger / recorder can record on either extension side, trunk side via analogue line, Basic rate ISDN or Primary rate lines and SIP line(VOIP).

X-Corp’s Call Cabinet Voice Logging system addresses the following basic requirements:

Customers are demanding increasingly higher standards of service, this, together with the
ever-constricting challenges of corporate governance and regulatory compliance have
created a pressing need for total reliability and security in electronic call records. If your
business relies on keeping track of customer phone interactions for quality, monitoring or legal
purposes, then you’ll appreciate the importance of implementing a reliable and feature-rich
call recording and quality management solution.
The CallCabinet® application incorporates the latest best practices in international
call recording. This, combined with state-of-the-art functionality and partnerships with
world-renowned hardware suppliers, serves to deliver a trusted stable and secure solution.
Enterprise-level support and backup, together with CallCabinet® Alert™, is provided with
the entire CallCabinet® line of products. Our global partnerships with key support vendors,
enables us to supply, integrate and support our products with the speed and efficiency all
clients expect and deserve.
Whether you operate a call center, back office or trading floor, or you simply
require impeccable records of phone transactions with clients and employees, the
CallCabinet® Suite offers a secure and reliable solution that can be customised to your
specific business goals.

Features & Benefits:

  • Securely record, store and playback all voice communications
  • Minimize exposure to disputes
  • Mitigate risk of reputation damage
  • Improve internal policy compliance
  • Protect against liability suits
  • Minimize legal risks and costs
  • Comply with increasing corporate and governmental regulation
  • Evaluate employee performance
  • Gain insight into how your customers experience your business
  • Develop corporate best practices and procedures for your organization
  • Create effective training programs for your agents
  • Improve customer service levels
  • Increase customer retention
  • Optimize your workforce

Compliance Adherence:

  • POPI – Protection of personal information
  • FAIS
  • FICA
  • CPA – Consumer Protection Act
  • 256 Bit AES Encryption
  • Sensitive information flagging
  • Granular Security Profiles
  • Tamper-proof Audit Trail
  • Unique client database in hosted environment

Interaction Recording:

  • Record 100% of calls | incoming and outgoing
  • Advanced search and retrieval of calls
  • Blocking and filtering of calls
  • Compatible with almost all PBX brands on analog, digital and IP platforms.