GENERAL INFORMATION

How long has XCorp been in operation? Will the company be around to take care of my after-sales needs?

XCorp has been in operation since 2009.

Collectively the directors of XCorp have a total of 32 years of experience in the industry. After working with one of the largest office automation companies in the country for a number of years, X-corp have gained the experience on how to manage and grow a small-medium size company into a large corporation. XCorp directors have employed the same strategies and tactics to create XCorp and to provide an even better service to our portfolio of clients that is tailored to their needs and requirements.

With our combined knowledge, many years of experience, as well as excellent customer service, any customer who works with Xcorp will benefit in the long run.

Why should I buy from XCorp Business Solutions?

Xcorp business solutions prides itself on providing a tailored based solution on any office automation product.

Some of the products that XCorp provides are copiers, printers as well as PABX systems, however, what sets XCorp apart is that we provide ANY solution that is specific to the clients needs and requirements, at the most cost-effective pricing. The sale of office equipment is not just a sale, it is about building trust and long term relationships with our clients, as well as providing great value in doing business.

I am unsure about my product requirements - can you help me with that?

Absolutely, there are various ways we can assist with…, you have an option of emailing us a request, whereby we will call you back within 24 hours to either assist you telephonically, or making the effort to come out and assess your requirements on a face to face basis.

Depending on your requirements we highly recommend a site visit by one of our qualified and highly skilled representatives so that a tailored based solution be provided.

Can I order goods from XCorp if I or my company is based outside of South Africa?

Yes you can. XCorp Business Solutions currently supplies clients all over Africa, so whatever your need or wherever your location you can count on us to provide you with the products that you require.

ORDERING, PRODUCTS AND PRICE ENQUIRIES

A step by step guide to our payment process:

XCorp accepts Credit Card, EFT Transfer or you can open an account(?)

Step 1. Establishing contact with one of our qualified OA sales personnel and requesting a quotation.

Step 2. On acceptance of quotation a signed order is required and either emailed or faxed to (011 462 1413) sales@xcorp.co.za

Step 3. Depending on the purchase option of cash or rental, the following process is applicable:

Cash option: As soon as the order is received by the xcorp accounts personnel an invoice will be generated and sent to you. Payment is required immediately in order for the stock to be reserved and delivered.

Rental option: A sales rep will contact you to arrange for signing of the rental agreement/contract. Due to NCA and FICA the following documents are required: Company letterhead, ID docs of signatories, Company reg docs, Financial statements and possibly bank statements.

Once all documentation has been submitted to the finance division there is a 48 hour turn-around time on either an approval, or a decline of the application. Once approved, stock is delivered and installed as per the quotation of copier, CCTV, PABX or any other such equipment.

Do you have a physical office that I can come in to collect my products?

Yes, we are based in:

Building no 1, Fancourt Office Park, Cnr Felstead and Northumberland Road, Northriding, Gauteng.

For further directions view our contact page or call us on 011 462 1270.

Do you offer discounts?

No. Our office equipment prices are so competitive that there is absolutely no need, however we are willing to beat ANY legitimate pricing or quote!

If a product I am looking for is not on your website, will you be able to source it for me?

Yes, XCorp Business Solutions’ primary business is copiers, telecommunications and CCTV, however from time to time our loyal customers request that we provide them with various products such as TVs, Polycoms, AV, Server racks and other such business related products.

Whatever your need, rest assured that XCorp will find you the best possible deal.

Do you provide quotes that can be used for insurance claims?

Yes we do, we can also assist with assessing and providing insurance reports for your claims. We also provide loan units if available to our customers to prevent any stagnation of business operation.

Why don't you provide prices on your website?

As you know the exchange rate has been highly volatile over the past few years and pricing changes regularly. The price of our service is affected not only by the exchange rate but also by various other factors such as inflation, fuel pricing, labour pricing e.t.c.

There are various components and options whilst configuring our product quotes, and therefore your exact requirement are needed to determine the best possible solution and pricing specific to your needs.

PAYMENT INFORMATION

Can I pay XCorp by cheque?

Yes, however this may cause a delay on delivery of your goods. Cheques take longer to process by the bank and goods are only dispatch once the funds are cleared by the administration department.

Does XCorp keep records of credit card details if I process my card telephonically with you?

Unfortunately this facility is not available at the moment due to limited demand on credit card payments.

What payment methods to you accept

  • EFT/Bank Deposit Payments
  • Credit Card Payments
  • Account purchases
  • Rental finance for larger office automation deals through our In-house finance facility.

When will I get my refund?

Within 7 working days.

SHIPPING AND DELIVERY QUERIES

What are your general shipping costs?

We currently use fed-ex for all our shipping of goods throughout Africa, and these costs may vary from time to time depending on package dimensions, weight, distance and type of freight (road/air).

Can I come to your physical office/outlet to collect and pay?

Yes. Prior arrangements are necessary and a deposit may be requested depending on the product purchased.

How long does delivery take?

Depending on stock availability anywhere from 2- 21 working days.

WARRANTIES, REPAIRS, EXCHANGES AND RETURNS

What is a photocopier service level agreement and how does it work?

Our copier, CCTV, Pabx service agreement are tailored specific to clients requirements. Service agreements include:

  • Copier: Drum, toner, parts, travelling and labour.
  • Pabx: Callouts to resolve any technical problems.
  • CCTV: Callouts to resolve any technical problems.

NB: Loan units are provided depending on availability.

I am having problems with a product that I bought from another company in South Africa. They are unwilling to help - Can XCorp help me?

Absolutely. Depending on the situation xcorp can buy out the specific contract or provide you with advice on how to resolve the issue that is most beneficial to your organization.

I purchased a product from XCorp, it is defective - what steps should I take to get a replacement or repair?

Contact us immediately, a technician will be dispatched within 24 hours to assess the machine and shall arrange for an exchange.

What is the process of getting a product repaired that is out of warranty?

Contact us so that we can dispatch a technician within 24 hours to assess your needs and provide you with a quotation to either repair, or service the device.